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Building Blocks of a Community of Experts in the Philippines (Part 1of 9)

The Philippines’ continue to be a choice of destination for companies that are looking to leverage on labor arbitrage.

Redefining COE

Long was the time when COE – or Centers of Excellence was the preferred jargon for most companies that would want to establish their operations in the country. However, the growing trend right now, with the maturity of the industry, are calling it and defining it differently- from Centers of Excellence to Community of Experts.

Like most companies, setting up pillars to build a solid foundation is critical to any company that would want to set up their own COE’s. These articles would be a series covering the basic building blocks that are critical in ensuring that each unit forms a cohesive unit in delivering excellent service and ensuring confidence in stakeholder management.

The Building Blocks are as follows:

  1. People
  2. Processes
  3. Technology
  4. Location
  5. Security and compliance
  6. Infrastructure
  7. Certifications
  8. Pricing
  9. Delivery Models
The First Building Block: People

Like most COE’s- this is eventually a PEOPLE business. For every company, the critical item here is to identify the structure that is needed to support the organization moving forward.

The attached slides cover the first part of what is normally practiced for most organizations, covering the important units in the organization. The succeeding slides cover critical roles and responsibilities from a delivery unit (Operations) and the other support functions.


The TDS Difference

At TeleDevelopment Services, inc., we can support recruitment and training for all the necessary critical roles mentioned on above. We have a database of close to 500,000 BPO professionals across all levels in the organization that cater to either outsourcing or shared services.

We have helped multiple companies grow their headcount in various positions, in various locations around the country including Country GM, Site Directors, Head of HR, IT, CFO all of which played critical roles in growing the organizations around the country.

Know more about TDS and how we support BPO companies in our website: www.teledevelopement.com
Or contact us at:
Email: marketing@teledevelopment.com
U.S. number: (1.888) 788.4441
Philippines number: (632) 631.8230/ (632) 570.9739

Talk to us today and find out how we can drive your business to new heights.